FREQUENTLY
ASKED QUESTIONS
Here are the answers to the most frequently asked questions.
What
should I wear to The Spa?
Please wear whatever you find comfortable. We will provide you with
a robe, pair of slippers and a locker for your personal belongings.
If you prefer, you may bring a bathing suit for your hydrotherapy.
Should
I eat before my spa treatment?
It is advisable not to have a heavy meal immediately before any spa
treatments. Just like you would not, before a jog, swim or any vigorous
exercise. However, you can have a light snack if you are really hungry.
When
should I arrive for my treatment?
If this is your first visit, please arrive at least 10 minutes early
to allow yourself time to be relaxed and be familiar with the facility.
Can someone help me decide on the best treatments
or therapies?
A discussion with our spa therapist or client service officer can often
help you decide between specific beauty and spa treatments, depending
on your goals. For a comprehensive programme of treatments, our Spa
consultant would be pleased to help you plan a programme to suit you.
We invite you to call for an appointment.
Is there a limit to the number of treatments I
should plan in a day?
You can have as many as you have time for. Our Spa consultant will suggest
the best order for your treatments. You will, of course, have to make
an appointment for the desired treatments to ensure availability.
What
if I have special health considerations?
If you have high blood pressure, allergies, other physical ailments
or disabilities, or if you are pregnant, please be sure to notify our
Spa consultant or receptionist before booking your treatments. If you
have any concern at all, please let us know. We recommend that you do
not consume alcohol during or immediately before or after your spa treatments.
What do I wear during my treatments?
Most body treatments are enjoyed without clothing. But you may keep
your undergarments on during the treatments if you prefer. To protect
your privacy at all times, any area of your body not involved in the
treatment is properly draped.
Can
I ask the therapist to adjust things to increase my comfort?
Definitely. This is your time and you should enjoy the experience to
the fullest. Whether it’s the room temperature, the amount of
massage pressure, or your personal favourite from our specially blended
oils, just ask (if it is included in the treatment).
What if I’m late for my appointment?
Arriving late will simply limit the time for your treatment, lessening
its effectiveness and your pleasure. Your treatment will end on time
so that the next guest is not delayed.
What if I need to cancel a spa reservation?
The treatments you select are reserved especially for you. To cancel
without charge requires four hours notice.
Spa Etiquette
The
Spa environment is one of tranquility and relaxation. Please respect
the quiet and privacy of other spa guests by speaking softly or simply
enjoying the silence.
